English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Reading Comprehension
Reading work-related information.
Active Listening
Listening to others, not interrupting, and asking good questions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Writing
Writing things for co-workers or customers.
Coordination
Changing what is done based on other people's actions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Social Perceptiveness
Understanding people's reactions.
Mathematics
Using math to solve problems.
Speaking
Talking to others.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
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